Rockport Business Directory
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Intake and Referral Specialist
Open Position Listing
SeniorCare Inc.
Gloucester and Beverly
Information and Referral Specialist
Full Time, 35hrs/wk M-F, 9 – 5pm
SeniorCare Inc.
Gloucester and Beverly
Information and Referral Specialist
Full Time, 35hrs/wk M-F, 9 – 5pm
SeniorCare Inc. is seeking a new, integral member of our team to respond to telephone inquiries, decipher caller needs, and communicate pertinent information relating to eligibility for services and benefits under a variety of agency and public programs. Information may include income-based needs, disability related needs, time frames, procedures, and type or amount of service available. Follow up protocols include sending information, conducting referrals, entering all activity in tracking reports, and maintaining accurate statistics
We are seeking an individual with 3 to 5 years of experience in a similar role demonstrating computer proficiency, public service through telephone skills, and knowledge of community programs and benefits for both elders and individuals with disabilities. Excellent organizational and communication skills are necessary for appropriate interaction with consumer, family and other formal or informal supports.
This position will be Monday through Friday, 9:00 AM — 5:00 PM, 35 hours per week with hour split between our Gloucester and Beverly offices depending on the needs of the department.
We offer ongoing training, supportive supervision, great team relations and a sense of challenging, worthwhile work within the local communities we serve. This position is an important part of an Agency that has been in operation for over 50 years and devoted to multiple programs supporting people’s ability to live in the setting of their choice as they age. We have a competitive compensation and benefit package with an emphasis on work life balance in a comfortably sized 100 employee operations with offices in Gloucester and Beverly.
Candidates may also submit resume with salary requirements to: Human Resources, SeniorCare, Inc. 49 Blackburn Center, Gloucester MA 01930.Qualified veteran, minority, female, disabled, bilingual and LGBTQIA+ candidates of all ages, religions and national origins are encouraged to apply.
www.seniorcareinc.org
www.seniorcareinc.org
